Question 1

Why there is no sound?

Accepted Answer

1. Check if the connection mode is selected correctly.
2. If it is in wired mode, please set the Audio-out channel to "Headphones" or "Speakers" on the computer.
3. If it is in Bluetooth mode, please unplug the 3.5mm audio cable on the computer.
4. Turn up both the volume of the speakers and the computer.

Question 2

Why it cannot be paired via Bluetooth?

Accepted Answer

1. Check if the Bluetooth mode is selected correctly.
2. Reset the soundbar and forget the "SK600pro" Bluetooth pairing record on your computer and re-pair with it.

Question 3

Why there is static or buzzing noise?

Accepted Answer

1. Try to play different audio files to see if it's a quality issue of the file.
2. Change different devices to check for audio output compatibility of the device.
3. If above don’t work, please contact us for a replacement.

Question 4

How to make sound louder or more bass?

Accepted Answer

• Turn up both the volume of the soundbar and the computer.
 • Windows: Download a free equalizer software: www.fxsound.com. Then choose the “Volume Boost” or “Bass Boost” in the software.Mac OS: Download a equalizer software: https://www.nimblesnail.com. Then you can adjust the volume and bass as you like.

Question 5

How to turn off the light?

Accepted Answer

Please press and hold the light button on the top of the right speaker for 2 second.

Switching lights on and off

Switching lights on and off

FAQ about BT connection

Wired mode

Still have problem？Contact us